Admins
Server Admins are responsible for supporting both the staff team and the community by assisting wherever needed to ensure the server operates smoothly. Their duties include managing back-end server performance, performing server maintenance, installing and updating plugins and mods, troubleshooting technical issues, and assisting with lost character retrievals. Admins also help players resolve server-related problems, support the Pixel Event Coordinator during community events, and work alongside the staff team to advertise and grow the community. In addition, they assist with website development and maintenance, shop balancing and support, and creating important Discord announcements and updates.
Above all, Server Admins are expected to lead by example, demonstrate professionalism, and help create the welcoming, organized, and enjoyable server experience that the Pixel community strives to provide.
Developer
GSA permissions
Can advertise the server
Server restarts and updates
In-game password management
Can provide players innovatory bags back. This is up to each team member.
Supports the back end of game flow
Plugin and mod updates (See protocol)
ARK event updates e.g., Summer Bash (See protocol)
Second support to the Discord Mod with Ticket when necessary
Website support
Discord updates and announcements
Live testing when necessary
Mod updates to the test server
Keeps server operations running smoothly
Access to the Shiny Burst function
Supports server mechanics and maintenance
Works with Discord Moderator on channel creation
Test server access and updates
Works with Admin and Peak Equalizer on overall Shiny setting adjustments and overall balance
Can make Shiny Day Event setting changes
Pixel Equalizer
In-game permissions
Helps players with in-game support/meshing issues
Can provide players innovatory bags back. This is up to each team member.
Live testing when needed
Lead for in-game support
Makes dino wipe adjustments when needed (See protocol)
Access to the Shiny Burst function
First support to the Discord Moderator with tickets
Leads in-game chat announcements and reminders
Serves as the face of in-game support
Access to the test server
Supports Discord Moderator with team structure/tame cleanup days
Works with Admin and Developer on overall Shiny setting adjustments and overall balance
Can make Shiny Day Event setting changes
Can advertise the server
Helps players get connected to our website
Lead on handling disgruntled or aggressive players
Can train new/current team members
Server Moderator
In-game permissions
Helps players with in-game support/meshing issues
Can provide players innovatory bags back. This is up to each team member.
Live testing when needed
Assists the Pixel Equalizer with in-game support
Helps players with questions in chat
Directs new players to Discord
Access to the test server
First support to the Discord Moderator with tickets
Access to the Shiny Burst function
Supports Discord Moderator with team structure/tame cleanup days
Can make Shiny Day Event setting changes
Helps players get connected to our website
Discord Moderator
First to address tickets
In-game permissions
Can provide players innovatory bags back. This is up to each team member.
Shiny channel tracking
Build rule enforcement
Lost dino tracking and enforcement
Pulls players into tickets for rule reminders (See protocol)
Leads Discord questions and support
Access to the Shiny Burst function
Access to the test server
Sets team structure/tame clean up days when needed
Helps players get connected to our website
Event Coordinator
Works with Admins to determine what prizes can be given.
Coordinates with Admins if a new event map needs to be put in place.
Coordinates with Admins if event mods need to be added.
All event prizes must be submitted for Admin approval.
Works with team members on event ideas they have and helps support them with anything they need to bring their event ideas to life.
(See approved list)
Approved Prize Examples
• Blacklisted Shiny Dino Essences
• Blacklisted Shiny Dino Tame Challenge reward
• Spawned-in armor, tools, and items
• No blueprints may be given as prizes.
• May ask team members for help placing event items.
• May create Discord and in-game event reminders with the support of the Pixel Equalizer and Pixel Moderator.
• Can pull a player/tribe into a discord ticket to provide rewarded.